Returns / Refunds

Returns:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.

Please note that if your order was purchased using a discount code, promotional offer, bundle deal, or multi-buy promotion, any refund will be calculated based on the discounted or bundled price paid for the item(s), rather than the individual full retail price.

For "2 for £X" or other multi-buy promotions, if only part of the promotion is returned, the refund will be calculated based on the promotional pricing. Where applicable, the lowest-priced item within the promotion will be refunded, and any remaining item(s) will revert to the applicable purchase price in accordance with the offer terms.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@loungekicks.co.uk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your item Please login in to your account and start a return request for the order. If you need to exchange you can leave a note within the return request.

 To Start Click the link: https://account.loungekicks.co.uk/